Refund policy
Return & Refund Policy Last Updated: July 13, 2026
We want you to love your purchase from Lola Diva's Boutique. If you're not completely satisfied, we're here to help.
Returns We accept returns within 30 days of delivery. To be eligible, items must be:
- Unworn and unwashed
- In original condition with all tags attached
- Free from damage, stains, or alterations
Non-Returnable Items The following items are final sale and cannot be returned or exchanged:
- Earrings and body jewelry
- Intimate apparel and undergarments
- Swimwear
- Items marked "Final Sale"
- Gift cards
How to Initiate a Return Contact us at info@loladivasboutique.com or (929) 457-0077 within 30 days of delivery to request a return authorization. Returns sent without prior authorization may not be accepted.
Return Shipping Return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 10 business days to your original payment method. Please note that shipping charges are non-refundable.
Exchanges We offer exchanges for eligible items within 30 days of delivery, subject to availability. Contact us to arrange an exchange.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 7 days of delivery at info@loladivasboutique.com with your order number and a photo of the item. We will resolve the issue promptly at no cost to you.
Questions? Contact us at info@loladivasboutique.com or (929) 457-0077.